For international orders, please note that customs and duties fees may be applicable for customers especially in the UK, France and Germany. These fees would need to be paid before or after your item is received. 

The timeline stated below does not apply to weekends, holidays or any unforeseen events, including those on the courier's end (weather conditions, scarcity, etc.). Kindly note that delays can occur due to custom checks in certain countries which would unfortunately prolong the delivery timeframe. In the event that such should occur, the customer will be contacted and informed about the new estimated delivery timeframe.

If an order is placed after 2pm on Fridays, it will be processed on the next working day. The estimated delivery duration may also be delayed if there is a change submitted on the customer’s end. If you have any questions regarding shipping and delivery, kindly send an email to hello@refine-studios.com 

When you place an order, an email will be sent regarding delivery. Kindly email us at hello@refine-studios.com if you haven't received an email between 24 - 48 hours of placing your order.

We are so excited to serve you internationally and we will continuously keep working very hard to provide you with the best timelines and prices for international shipping!